Last updated January 05, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached. If product has a defect or issue upon our inspection a full refund will be given. If the product has no defect or issue and you still want to return it for a personal reason, you will still receive a full refund, excluding shipping cost for the original shipment and the return shipment.

RETURN PROCESS

To return an item, please email customer service at info@arsenal-engineering.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Arsenal Engineering LLC

Attn: Returns

RMA #

6401 East Rogers Circle  

Suite 3  

Boca Raton, FL 33487 

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. 

EXCEPTIONS    

The following items cannot be returned: 

     ●     Custom Builds     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@arsenal-engineering.com Or Use the Form Below: